BOOKING TERMS & CONDITIONS
ASIA UNIQUE TRAVEL – Local DMC provide travel services throughout Vietnam, Laos, Cambodia and Myanmar. The following terms and conditions are applied to bookings made through the network services of Asia Unique Travel.
PRICING & SERVICES
Asia Unique Travel offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.
Hoteliers and/or suppliers in the region may require Asia Unique Travel to adhere to a Recommended Retail Price (RRP), or Suggested Selling Price (SSP), which will be communicated to you for implementation where required.
All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff will be offered on a case by case basis.
Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Asia Unique Travel where applicable.
Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.
In the event of government imposed tax changes, Asia Unique Travel reserves the right to alter the rates accordingly. Asia Unique Travel will work to avoid this from occurring. However, we reserve right to collect any differentials from the clients individually, which may arise.
DEPOSIT & PAYMENT
30% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) or by bank transfer. This is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for Asia Unique Travel to secure service contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Asia Unique Travel will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70%) is due upon your arrival in Southeast Asia, payable at our offices in Hanoi or Ho Chi Minh City (Vietnam) or Siem Reap (Cambodia) or Luang Prabang (Laos) or Yangon (Myanmar). Cash is preferred to reduce any processing fees that may affect your cost.
– If the total booking price amounts is less than US$ 600.00, the full advance payment is required.
– The services of Mekong River Cruises (South Vietnam, Cambodia and Laos) and Booking of River Cruise in Myanmar are non-refundable. According to the contract of the Cruises Companies, this service once booked is non-refundable. Asia Unique Travel applies the non-refundable rate policy to these tours that include this service.
– Depending on the cost of flights including in each booking or the value of each package, our travel consultant will request the deposit more or less than 30% of the tour value.
– If you choose to pay the balance by bank transfer, we would request you to wire money before the tour starts at least 2 weeks (14 days), then send us the bank slip.
– Final payment must be confirmed and validated by us. We are not responsible for errors or omissions that may occur as a result of the transfer of incorrect information from you or third party travel service suppliers.
– In case you write any wrong information (not the same as we officially provided) and it takes time to amend, we will request you to pay by other method such as credit card or cash to secure your booking. Otherwise, your service will be released.
PAY BY CREDIT CARD
We accept Debit/ Credit Card such as: Visa Card, Master Card, Amex Card. Please ask our travel consultants to get the SSL online payment link.
Note: When you pay by Credit Card, please add 3.5% of convenient fee (Asia Unique Travel headquarter is located in Vietnam, banks issuing international payment cards can charge a commission fee on each foreign transaction – and Asia Unique Travel shall not responsible for such fees. We do not add this convenient fee hidden into our quotation).
Our travel consultants will show you in detail.
CANCELLATION & REFUND
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
* More than Twenty One (21) days prior to departure: The total deposit paid to us (30% of the Tour value) for the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
* 7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days prior to departure: 100% on total charged.
* No-Show: 100% on total charge.
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
For all travel to and from the countries in which Asia Unique Travel operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.
We strongly recommend that you obtain travel insurance from your country before and during your travel. Neither Asia Unique Travel nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.
HEALTH & SAFETY
Asia Unique Travel value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.
There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.
Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.
Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.
Although hotels/guest houses/accommodation in the region may provide you with information about their qualification, the properties used and offered by Asia Unique Travel in this part of the world may not all have official star qualification issued by an official government-accredited hotel association in the country of operation. Asia Unique Travel provides you with its own internal star qualification which is based on its own experience and certain criteria to ensure you have an interpretation of the qualification. Asia Unique Travel cannot be held liable in any way for this star qualification.
Asia Unique Travel will arrange sightseeing excursions and transportation as contracted in a professional manner. English, Spanish or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Tours include entrance fees, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program inclusions. All services provided by Asia Unique Travel, its employees or agents are of the highest possible standard. All tour guides are licensed and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.
Unless otherwise stated, As Asia Unique Travel will provide for each destination according to the rates provided in our tariff. Transfer service includes the meet and greet of travelers with a name sign and transportation according to the booked itinerary.
Where possible, Asia Unique Travel uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by fully-licensed drivers / operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.
Asia Unique Travel aims to keep clients aware that standards of transportation in each destination are different, yet we are committed to the best available means of transportation in that specific area of operation.
COMPLAINS & CUSTOMER SERVICE
A dedicated Customer Care team is assigned to handle any customer service issues whilst on the ground. Asia Unique Travel considers complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.
LICENSES & PERMITS
All Asia Unique Travel offices, subcontracted suppliers and other service providers used comply with license and permit requirements, based on the relevant regulations of each country in which Asia Unique Travel operate.
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
This agreement is governed by and construed in accordance with the laws of Vietnam (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.
Asia Unique Travel act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore, Asia Unique Travel reserves the right to modify tours and itineraries with or without notice. Asia Unique Travel tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Asia Unique Travel
These Terms and Conditions are valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
Any questions related to this issue, please Contact Us for further explanation.
Rates and Price Variations:
We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
Acceptance of booking
We reserve the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security in Vietnam.
We reserve the right to adjust the itinerary or to substitute hotels or to cancel a tour prior to departure without prior notice or will take no responsibility for any loss due to group dynamics, weather condition, governmental or police action, traffic jam or other conditions dictate. Should we cancel a tour as a result of any of these reasons a refund will be made to the customer for all services that are not delivered. We requires you to take out travel insurance and any other necessary insurances adequate to meet your needs and will assume that you will have done so before your arrival in Vietnam.
Cancellation by customers:
All cancellations must be received in writing, sent to us via fax or email.
– Greater from 30 to 16 days prior to departure 30% of full amount plus any bank fees that result from us here and any charge occurs to us from our service providers.
– Less than 15 days prior to departure you will lose your full deposit.
There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no-show cases full amount will be charged.
Cancellation policy for GIT bookings will be advised separately case by case
Flights booked are governed by the terms and conditions of the airfare you purchased and are determined by the Airlines (not We).
In most cases, airfares are fully non-refundable and non-transferable.
Airline charges or part or full cancellation fees may apply to your particular airfare.
A Travel Consultant will help you wherever possible within these terms and conditions.
Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.
Cancellation by us:
In the unlikely event that such circumstances should arise we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all money paid. No additional compensation will be paid over and above the total sum received from you.
We reserve the right to cancel the contract between us for any reasons to your payment of the full price of the holiday.
There is no charge for delays in arrival and departure because of weather conditions disrupting flights or road blocks. The tourist must however bear the amendment fee if required.